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Travel FAQ

  1. To which destinations does Global Aviation Holdings fly?
    Global's fleet are US certified part 121 carriers, and have charter authority to fly all over the world. Our distinctive product mix enables the flexibility to travel both short-haul domestic flights as well as long-haul international flights, offering our customers the most feasible options for their unique requirements.
  2. Can I make a reservation on a Global Aviation Holdings charter flight?
    Global does not accept reservations or sell individual tickets. Our aircraft are for the exclusive use of tour operators or corporations, which have chartered the entire aircraft.
  3. What is the difference between a charter airline and scheduled airline?
    A charter airline operates flights by contracting with one entity to provide specific air transportation for a group of passengers. The chartered determines when and where the group travels. A scheduled airline has set flights on set dates and tickets are open for public purchase.

    A Public charter allows the client to make tickets available to the general public, and control the selling aspect of their product. Private charters normally transport large groups of passengers, for example footballs teams - and are restricted from marketing the sale of tickets to individual passengers.
  4. Will we still have to go through the airport security screening if we are chartering a flight?
    Security screening is under the jurisdiction of the Transportation Security Administration (TSA). Passengers on charter flights must adhere to the same TSA requirements for all flights operating within or to and from the United States. The TSA may be contacted at www.tsa.gov for any questions.
  5. How do I make my seat selection?
    Seat assignments are not made by Global. To make a request or find your seat assignment, please contact your charter coordinator or tour operator.
  6. What do I do if my bag is delayed, lost or damaged?
    Global is committed to ensuring that customers and their luggage arrive at the final destination simultaneously. However, some instances do occur that result in the loss or delay of a customer's bags. All delayed, lost or damaged luggage issues will be promptly handled by the Global subsidiary airline you are traveling with.
    World Airways Customer Service Department at +1 (770) 632.8161, custserv@woa.com.
    North American Airlines Customer Service Department +1 (718) 656.2650, CustomerCare@flynaa.com
  7. Can I check my luggage from a scheduled carrier through to a Global charter flight?
    Global cannot check baggage for you on other airlines. We operate a charter airline and do not participate in the interline baggage agreements provided at most airport facilities. If you are arriving at your Global flight from another airline or connecting to another airline from a Global flight, you will need to claim your bag and re-check your bag with that respective carrier.
  8. If I have a special need how can I make necessary accommodations?
    For assistance with special needs you will need to contact the Global travel partner that provided your reservation.
  9. When do I have to check in for my Leisure Vacation Package?
    If you are traveling on North American Airlines or World Airways as part of a Leisure Vacation Package purchased from one of our travel industry partners, you normally receive airport and check-in information from that specific company well before your travel date. Questions concerning check-in times for your return flight should be addressed by the individual travel company utilizing North American Airlines or World Airways for the "air" portion of the travel package.
  10. What documents do I need to travel?
    For US citizens, a Valid US Passport is required for International travel. Persons born outside of the US should contact their local consulate or embassy before they travel for exact citizenship requirements
  11. Where do I go to check in for my Leisure Travel Package?
    If traveling on North American Airlines or World Airways as part of a Leisure Travel Package purchased by one of our company's travel industry partners, you will receive a package prior to the date of travel providing directions for where and how to check in for your flight.
  12. How can I find out if my flight is operating on time?
    If traveling on North American Airlines or World Airways as part of a Leisure Travel Package purchased by one of our company's travel industry partners, you will need check with this partner. If you have a correct flight number you may find current departure and arrival times for flights in the US at airport websites or sites like www.flightaware.com


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